Verizon LG Ally; Pre-orders delayed…

Verizon opened pre-orders up last week,  May 20, for the LG Ally. I had just ordered a Droid Eris as Ashley’s Mother’s day present, and when I found out about the pre-order opening, I called in and cancelled the order for the Eris… or so I thought.

The next day, I received the Eris. Immediately returned it via FedEx. I called and found out that it would only take 24 hours to process the return, and that I would then be able to pre-order the Ally. Awesome, only two days behind the pre-order.

Not the case… Standard protocol is 72 hours on returns; to confirm package contents, restock, and reconcile the ESN on the device. Then 24 hours after that, your money is returned. So, I was able to pre-order the Ally the day it was suppose to be shipped. Phone was still in pre-order status on VerizonWireless.com, and was not showing any delays. Sweet; it should ship May 21.

Again, nope… now there is a device shortage. I had to call VZW to find this out. They didn’t bother to communicate with all of the people who pre-ordered, that they were out of stock, and will be until at least May 27.

I complained quite after finding this out, mainly due to the fact that the last three orders that I’ve placed with them have had problems. I can’t be the only one having issues with them not being able to get things right. They offered me 100 minutes, as compensation… I turned it down because we don’t even use all of the minutes in our current monthly plan. So much for customer satisfaction.

I hope that anyone else having issues with them is letting them hear about it. If not, then [you/they] should… might get lucky and get a CS rep who cares or has a lower threshold for customer irritation and wants to find a manager who will give you compensation. You’ll never get anything from that company unless you ask. : )

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